Aura Helpdesk
Your entire service business in one platform
Manage tickets, technicians, AMC contracts, GST invoices and customer chat — purpose-built for service businesses in India.
Why Aura Helpdesk
100% data isolation per organization, ready in under 5 minutes.
Automations and SLA tracking move tickets without manual follow-ups.
Local INR billing, GST invoicing and workflows tuned to service businesses.
Everything your service team needs
From the first customer call to a paid invoice — Aura Helpdesk covers every step.
Auto-assign by round-robin or skills with SLA, priority and threaded replies.
Track availability, skills, branch and workload; schedule visits in real time.
Visit schedules, expiry alerts, contract PDFs and renewal reminders.
Generate GST-compliant invoices and quotes, accept payments and track dues.
Spare parts, reorder levels, purchase and issue transactions — never stock out.
Talk to customers from the same workspace your team already lives in.
Want a custom setup or demo?
Talk to our team — we'll tailor the deployment to your workflow.