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ITSM • ITAM • Enterprise
ITSM
Modern IT Infrastructure Management Platform
Self-hosted enterprise platform for asset, ticketing, monitoring and domain/SSL tracking — built for multi-tenant IT teams.
Why Aura Service Hub
True Self-Hosted
Deploy on your own infrastructure with complete data sovereignty.
Multi-tenant Architecture
Isolate data seamlessly across multiple branches and companies.
Whitelisted Access
Restrict access to whitelisted IPs and corporate networks.
AI Enabled Reports
Context-aware AI assistance and automated intelligent reporting.
SSL & Renewal Alerts
Automated alerts for expiring domains, SSL certificates and software.
End-to-end Management
Asset, ticketing and domain tracking in a single dashboard.
Comprehensive toolset
Everything needed to manage modern IT infrastructure, in one pane of glass.
Asset & Inventory Management
- Full hardware lifecycle from procurement to retirement
- Software license tracking and compliance
- QR/RFID tagging for instant check-ins
- Real-time financial depreciation
- Assignment to departments, branches and users
Service Desk (ITSM)
- Unified ticketing for incidents and requests
- IMAP Email-to-Ticket synchronization
- Role-based views for employees and admins
- Real-time in-ticket messaging with attachments
- Priority matrices and SLA tracking
Monitoring & Automation
- Real-time Windows/Linux endpoint agents
- Drag-and-drop workflow automation builder
- Webhook responses on infrastructure events
- Integrations with AWS, Azure and Google Cloud
Infrastructure Tracking
- SSL, domain and software renewal reminders
- Domain registrar and DNS tracking
- Cloud billing and usage aggregation
- Multi-tenant CRM for MSP clients
- Network IP & subnet tracking
Endpoint & Security
- Threat detection and vulnerability scanning
- Centralized antivirus & firewall policies
- Remote endpoint lockdown and secure wipe
- Aggregated SIEM dashboard
- Automated patching and update compliance
Knowledge & Governance
- Granular roles & permissions
- AI-assisted reports
- Centralized knowledge base for SOPs
- Digital IT policy distribution
- Comprehensive audit logs
Want a custom setup or demo?
Talk to our team — we'll tailor the deployment to your workflow.